Please note that this is a review of the Hospital bureaucracy and its discrimination for those residents without Medicare, the nurse and medical staff were awesome. It was definitely a painful experience in terms of providing unnecessary migration information to get attended in ED. Also, even being a completely private consultation, paid in advance, the further booking for the outpatient clinics was totally inefficient.
Perfect example of exemplary healthcare. Everyone we encountered was amazing. Thank you to all the ED staff and the DTC nurses, the anesthetists, surgeon, ward clerks, reception & admin staff, pharmacist and cashier. They all were friendly and helpful.
Very medically negligent and under qualified. I went to the royal Melbourne Eye and Ear hospital presenting with severe, unrelenting eye pain - a 10 out of 10 in terms of pain. Was sent home after a brief exam with the indication that to use more eye drops and ointments. I stresses to them that i had exhausted ALL topical options with zero improvement. Once the numbing solution they administered wore off, I found myself in debilitating pain once again.I knew something was very wrong regardless of the hospital doctors dismissal so I made an appointment with the OPSM eye hub in hawthorn. Within seconds, I was told I had the worst corneal ulcer they had ever seen - the treating optometrist even called in a senior colleague to confirm the severity of it. I was given a protective contact lens (and a spare in case it fell off), as well as instructions on how to best deal with things until the ulcer heals, with follow up appointments all week. They could not believe something SO obvious and potentially dangerous if left untreated wasn't picked up by an eye hospital.Disappointed to say the least. This was not some mysterious disease - it was a VERY obvious and clearly visible issue.If you have eye pain, save yourself the trip and the wait time and see either a good optometrist or other eye clinician because listening to these guys could have left me blind.
I have been attending this clinic on several occasions and most of the time, it was not too bad. However, today, the nurse told me that my right ear is red and my left ear has wax. Upon consulting with an ENT by the name of Amy, she was very lazy and told me that the was was due to my ear ointment and that i have to come back in 10 days time..... She was asking too many questions as though that she didn't want to see me..very disappointed!I could tell that she has no experience and told me not to use the ointment a lot but my other specialists told me to use it if itchy persists!
Reasonable wait time and great service in Emergency DepartmentMy GP sent me off to the Eye and Ear hospital because of a hearing issue.I turned up at ED without a referral and was very quickly assessed by the triage nurse. A short wait before the admissions clerk took down my details (Medicare number, DOB, contact details, next of kin etc) and, to my surprise I was "banded" - one of those wrsit bands that hospital inpatients wear!Fifteen minutes later I was in a consulting room with a very friendly and chatty Dr Hush. Great communication, clear description of the procedure and good future prevention advice.Have to give them five stars - great example of the public hospital system working at its best :)
The Royal Victorian Eye and Ear Hospital is an Australian Hospital based in Gisborne, Victoria. The Royal Victorian Eye and Ear Hospital is located at 32 Gisborne St, East Melbourne VIC 3002, Australia.
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